The short version
We collect the minimum data needed to make Veta work for you and your pet.
We never sell data. We never share it with advertisers. We never use your records to train public AI models.
You can export or delete everything at any time, and deletion is real — not a soft-delete we can reverse.
What we collect
Account info: your name, email, password hash, and (optionally) phone number.
Pet profiles: name, species, breed, birthdate, weight history, photos, and any records, notes, or observations you choose to add.
Device info: the minimum needed to send push notifications and diagnose crashes. We do not collect advertising IDs.
Payment info: processed by Stripe. Veta never sees or stores your card number.
How we use it
To show you your pet's timeline and respond when you ask Veta a question.
To send reminders (vaccines, check-ups) on the schedule you approve.
To diagnose issues, prevent abuse, and keep the service running.
For aggregate, fully-anonymized product metrics (how many parents log in per week — not who).
AI & your data
Your pet's records are used to ground Veta's answers to you, personally. They are not used to train our public models or any third-party model.
We contract with a small number of model providers (currently OpenAI and Anthropic) under zero-retention agreements: your data is sent for the single response and then discarded.
You can disable AI features entirely in settings. Timeline and reminders continue to work.
Your rights
Export: download your entire account as JSON, PDF, or FHIR-compatible bundle.
Delete: permanent deletion within 30 days, including from backups.
Correct: edit any record at any time.
Object: turn off any data use case (analytics, AI, marketing emails) independently.
Questions about your rights: use the form at helloveta.com/contact.
How long we keep it
As long as your account is active.
30 days after deletion, your records are purged from primary systems and backups.
Operational logs (error reports, security audit trails) are retained for 12 months, then destroyed.
If your pet passes and you move to the free Legacy tier, records are kept indefinitely at your request.
Changes to this policy
We'll email you at least 30 days before any change that materially reduces your rights.
Every version is archived at helloveta.com/privacy/archive — you can always see what you originally agreed to.
Contact us
Privacy questions and data-protection-officer inquiries: use the form at helloveta.com/contact. Pick ‘Privacy’ or ‘General’ as the topic and we’ll route it to the right desk.
Mail: Veta, Inc. · 121 Greenpoint Ave. · Brooklyn, NY 11222 · USA.
We'd rather answer in advance than have anyone guess. Send a note via our contact form and pick ‘Privacy’ as the topic — a real person responds, typically within three business days.